Privacy Policy
Privacy Policy
Flowers by Lily respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us or use our services.
1. Information We Collect
When you use our website or place an order, we may collect information including:
● Your name
● Email address
● Telephone number
● Delivery address
● Billing and payment information
● Details of your order
● Information you provide when contacting us
● Any other information you choose to provide to us
We may also automatically collect certain information about how you use our website, such as your IP address, browser type, device information and pages visited. This may be collected through cookies and similar technologies used by our website and service providers.
2. How We Use Your Information
We may use your information to:
● Process and fulfil your orders
● Arrange flower deliveries and collections
● Process payments
● Contact you about your order
● Respond to enquiries
● Provide customer service
● Manage our business and website
● Improve our website and services
● Keep appropriate business and financial records
● Meet our legal and regulatory obligations
We will only use your personal information where we have a lawful reason to do so.
3. Payments
Payments made through our website are processed by third-party payment providers.
Flowers by Lily does not normally have access to or store your full card or payment details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.
4. Wix
Our website is created and hosted using Wix. Wix may process certain information on our behalf in connection with hosting, website functionality, security, payments and other services.
Your information may therefore be processed by Wix and its service providers where necessary to provide our website and services.
5. Google Services and Analytics
We may use Google services, including Google Analytics and Google Search Console, to help us understand website performance and improve our online presence.
These services may collect information about how visitors use our website. Where cookies or similar technologies are used, you may be able to manage your preferences through your browser or the relevant cookie controls provided on our website.
6. Sharing Your Information
We will not sell or rent your personal information.
We may share information where necessary with trusted service providers who help us operate our business, such as:
● Website and hosting providers
● Payment providers
● Delivery or courier services where required
● Technology and analytics providers
● Professional advisers where necessary
● Government, regulatory or law-enforcement authorities where we are legally required to do so
We only share information where reasonably necessary for these purposes.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer where we are legally required to keep business, accounting or financial records.
8. Keeping Your Information Secure
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. Your Rights
Under UK data protection law, you may have rights including:
● The right to request access to the personal information we hold about you
● The right to request correction of inaccurate information
● The right to request deletion of your information in certain circumstances
● The right to object to certain uses of your information
● The right to request restriction of processing in certain circumstances
● The right to data portability where applicable
If you would like to exercise any of these rights, please contact us using the details on our website.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully.
10. Cookies
Our website may use cookies and similar technologies to provide essential website functions, improve performance and understand how visitors use the website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
11. Children’s Privacy
Our website is not specifically directed towards children, and we do not knowingly collect personal information from children for the purpose of providing our services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updated version will be published on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how Flowers by Lily handles your personal information, please contact us through the contact details provided on our website.
Last updated: August 2026